How can I check on the status of my request?
There is no way to log in and see the progress of your request. It is at the discretion of the company that you requested from to accept or decline your inquiry. You will receive an email letting you know about the decision either way, and most companies well respond within a few weeks.
How do I know if my request went through?
If your donation request is submitted successfully, you will receive a thank you page on the screen right after you submit, as well as a thank you email. If you did not receive these confirmations, your request was not received.
Why won't the request form accept my attachment?
If you are attaching proof of your 501 (c) (3) status or an official solicitation letter with your request, it must be a Microsoft Word or PDF document. It also only allows for one attachment, so if you want to submit multiple documents you should create a multi-page document. We find that the most common submission issue is due the attachment being a .jpeg file, which is not accepted.
Your Web Browser
FrontStream strongly recommends that you keep your internet browser up-to-date in order to ensure you have the latest security features and tools. Maintaining regular updates of your internet browser helps you and your organization protect your system and your data.
Did you know: Two thirds of the web’s browsers are considered “outdated!” Outdated browsers present a challenge for developers as they continue to design internet products with modern web standards.
The FrontStream Support Team will require clients to use the latest versions of Firefox, Chrome, and Safari. Internet Explorer users will be supported on Internet Explorer 9 and above.
You can determine which version of Internet Explorer you are using by choosing the question mark or Help item from the top menu and selecting “About Internet Explorer”.
The latest version of Internet Explorer can be downloaded here:http://windows.microsoft.com/en-us/internet-explorer/download-ie.
FrontStream reserves the right to modify our list of supported browsers or remove support in the case of a security vulnerability or modification by the browser developer.
Thank you for doing your part to ensure you have a faster, more secure experience on the web.