In order to add a user to your organization's Truist Connect account, you must have administrative access. If you need admin access to your organization's Truist Connect account, please contact our support team at firstname.lastname@example.org or 800-687-8505 option #2, option #2, and option #2 a third time.
- If you are an admin, you can start by logging into the connect.truist.com website and clicking on the "users" tab near the top of the truist connect website.
- After clicking on the "users" tab, you should see a green "create" button near the bottom right corner of the screen. Click the "create" button and add the new users first name, last name, and email address and click "submit". If you want the user to have admin access, check the "admin" box.
- After you click "submit", the user that you added will receive a registration email at the email address that you put into the "email" field. The registration email will come from email@example.com and will be active for 24 hours.