If the item is listed under Close Out > Close Your Auction > Award Items:
- Click on the "Payment & Email Details" or "Select Winner" link for that item.
- Choose No Winner from the Type of Winner drop down menu.
- Click the blue Award button.
- Click Close.
- Please note: Once you award a Not Sold item, a Reassign button will appear. This button simply allows you to reopen the item if you need to re-award this item to a bidder.
If the item is listed under Close Out > Close Your Auction > Process Payments:
- Use the search field to find the winner.
- Next to the winner's name, click on the View Purchases link.
- To reopen an individual item, click on the Reopen button next to the item.
- To reopen the entire purchase, click on the Reopen All button next to the total at the bottom of the winner's purchase
- The item(s) will be returned to Close Out > Close Your Auction > Award Items. Follow the instructions at the top of this page.