Please note: You can only reopen items that haven't been processed yet under Close Out > Process Payments. If you need to reopen a purchase that has been successfully transacted, please see this help article on how to issue a refund.
Once you have the winner's name, follow these steps to reopen the item:
- Go to Close Out > Process Payments.
- Use the search field to find the winner.
- Next to the winner's name, click on the View Purchases link.
- To reopen an individual item, click on the Reopen button next to the item
- To reopen the entire purchase, click on Reopen All next to the total at the bottom of the winner's purchase
- The item will be placed in the Award Items area to be updated.