This help article is for handling an unwanted buy it now purchase. To retract a bid, please see the following article: Can a bid be retracted or cancelled?
If the auction is closed:
Go to Close Out > Award Items and award the item as Not Sold. Instructions for closing an item as Not Sold.
If the auction is still open:
Contact technical support to have the Buy Now removed from Award Items and added back to the auction.
Please email the following information to firstname.lastname@example.org:
- Indicate this is a buy it now purchase that needs removed. Buy it now is not a bid retraction.
- Organization name and Auction Name
- Item Name and Number
- Bidder's first and last name
- Quantity that should be removed (For example, the bidder accidentally purchased 2, but only wanted 1, please specify)
Note: Please give the information in text format, and not a screenshot. Thank you.
You'll receive an email back confirming when the items are added back to the auction.