This help article is for handling an unwanted buy it now purchase. To retract a bid, please see the following article: Can a bid be retracted or cancelled?
*Note: The buy it now can only be removed if the item has not yet been awarded and processed. If the item was awarded and processed, please see our help article on how to do a refund.
If the auction is closed:
Go to Close Out > Close Your Auction > Award Items and award the item as Not Sold. Instructions for closing an item as Not Sold.
If the auction is still open:
Contact technical support to have the Buy Now removed from Award Items and added back to the auction. If you have multiple buy it now's that need removed, feel free to include them all in one email.
Please email the following information to email@example.com:
- Indicate this is a buy it now purchase that needs removed. Buy it now is not a bid retraction.
- Organization name and Auction Name
- Item Name and Number
- Bidder's first and last name
- Quantity that should be removed (For example, the bidder accidentally purchased 2, but only wanted 1, please specify)
Note: Please give the information in text format, and not a screenshot. Thank you.
You'll receive an email back confirming when the items are added back to the auction.