Voiding a purchase

Step 1 Search the purchaser in the Relationships Tab

Search by any of the fields available and click the purchaser’s name

Step 2 Click on the ‘paper’ icon under Purchase Orders

Step 3 Select View Payments

Step 4 Select Details for the transaction

Step 5 Select Void Payment

Step 6 Confirm Void

Tip: A refund is still required through your payment gateway provider.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk