How to find why a donation has failed

Step 1 Search the donor in the Relationships Tab

Search by any of the fields available and click the donor’s name.

Always check off "Show Failed Payments"

The failed payments will appear highlighted in yellow.

Step 2 Click on the ‘paper’ icon under Donations

Step 3 Update the required information

Click on "View Payments"

Click on "Details"

You will find the error message in the Notes field. Please check with your Payment Gateway Provider for a list of relevant error messages.

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