Depending on when you started posting from GiftWorks to QuickBooks, you could have negative totals for several reasons.
- If you managed pledge receivables in the individual donor in QuickBooks, and then posted as a summary (which only posts to the GiftWorks Customer) it would post all of the reversals for the receivables account to the GiftWorks customer. This would be one cause of the negative balance.
- If you managed pledge receivables in QuickBooks prior to this and chose an arbitrary date to start posting to QuickBooks, you could have the same situation, where reversals are posted but the original transactions aren't posted to QuickBooks. This would also account for negative balances.