You will need to repair the Windows installation of GiftWorks.
- Please download and install:http://www.giftworksconnect.com/giftworks/support/tools/msicuu2.exe
- Go to Start on your PC and choose All Programs - then find and click on Windows Install Clean Up
- Now, find the entry for 'giftworks' and click it to select it
- Click remove entry
- Click Yes that you are sure this is what you want to do. (It will remove the entry from the list)
- Reinstall GiftWorks