Follow

Need to Reprint Letters

There may be times that you will need to reprint letters. For example, you may have a printer issue or maybe the letter you sent never reached the donor. Below are steps to assist you with reprinting letters.

Reprint a donor letter

For a Single Donor - From a donor profile, click on Send Mail on the left under Mailing Tasks. Here you can choose to send a letter 'To this donor'.

For a SmartList- You can create a Donor SmartList and select Donor Information and Received Specific Mailing(s). Check the mailing which you just printed. Click on Send Mail from the Related Actions menu and select Send Mail for These Donations. From there you can generate the mailing again.

Reprint a Donation or Pledge Letter

For a single Donation or Pledge -From a donor profile, click on Send Mail on the left under Mailing Tasks.Here you can choose to send a letter'About this Donor's Donations' or 'About this Donor's Pledges'. For a SmartList - You can create a Donation or Pledge SmartList and select Donor Information and Received Specific Mailing(s). Check the mailing which you just printed. Click on Send Mail from the Related Actions menu and select Send Mail for These Donations. From there you can generate the mailing again.

Reprint a Receipt Letter

Go to the specific donor's profile and click on their Donations tab. Click on View Details next to the Donation. Scroll down tothe Acknowledgement/Receipt Information areaand click on the View Receipt link. Click Print.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk