To install GiftWorks Live go to www.giftworkslive.com sign in with your username and password. Your username is typically your firstname.lastname (ex: john.doe). If you do not know your username or password you will have to follow the steps to reset it. After you sign in, click on the "Manage" link next to the service you have purchased (Online Donations, Data Protect or Web Collect) Click on Options on the right side of screen. Click on the GiftWorks Live Add-in option and follow the steps to install the add-in for your version of GiftWorks.
**Note - you must have GiftWorks closed to install the add-in