If a request does not meet your requirements or is unable to be accommodated, you can claim the request as Rejected. When rejecting a request, you would not select an item to grant or apply a certificate number. Simply select Reject and you can then proofread your Denial template. You can make edits here or add in additional text to the rejection email if desired. Use the Preview Email link to double check your message before sending it out. Once you hit Send, the rejection email with be sent and the request will automatically move from Pending to Rejected.