- Enabling Cover the Processing Fee using Stripe or IATS
- Cover the Processing Fee using Panorama Global Fund (PGF)
To provide your bidders an automatic way of covering the processing fees, you can use our cover processing fee option.
Enabling Cover the Processing Fee using Stripe or IATs
Keep in mind we highly suggest mentioning you will be applying this extra percentage, both on your homepage and the item description as well as in your email blasts. This way the bidder will not be surprised by the extra charge.
If you have chosen to have your funds processed by Stripe or IATs follow the steps below to enable this feature:
- Go to Close out > Get Ready > Cover Processing Fee
- Choose what you want to be covered:
- Enter the percentage of what you want to be covered by the processing fee.
- Click update cc fee settings
Now, once you award an item, and go to process it, the fee will be automatically applied to the order.
Note: Should you wish to change your fee for a single person or order, change the fee by following the steps above. Then, when the order is in process payments, click on view purchases, and choose recalculate fee. Then process as normal. Remember to set your old percentage back for other orders.
Cover the Processing Fee using Panorama Global Fund
If your funds are being processed by Panorama Global Fund (PGF) Pay the Fee is enabled by default. To disable this feature follow the steps below:
- Go to Close Out > Get Ready > Pay the Fee
- Uncheck the box next to Ask Bidders to Pay the Fee
If you have chosen to enable this feature please make note that it only applies to Tickets, Donations, and Quick Sales.
Ticket Purchases & Donations
As a bidder when purchasing tickets or making a donation a checkbox will display asking the bidder if they would like to cover the fee. The checkbox is unchecked by default.
If the bidder checks the box indicating they would like to cover the processing fee for their ticket purchase or donation, the Confirm Ticket Order page and Confirm Donation page will include the fee they opted to cover.
The Ticket Confirmation Email and Donation Confirmation Email will include a Fees Covered subtotal line as well.
As an Admin, when creating a Quick Sale, a checkbox will display asking if the bidder would like to cover the fee so 100% of their donation goes to your nonprofit. The checkbox is unchecked by default. By checking the box, the calculated fee will be added.
When creating Multiple Quick Sales, a checkbox shows asking the bidder if they would like to cover the fee. The checkbox is off by default. The calculated fee that will be added shows as a read-only box.
The checkbox will apply to all Quick Sales and Bidders, so if you have some bidders who will pay the fee and others who won't, you will need to do this process twice: once with the checkbox on and once with it off.
The Fee Column will indicate whether or not the bidder chose to cover the fee. All of the fees are totaled together into a Fee Subtotal.